Terms & Conditions

Terms & Conditions

Please ensure to read our Terms and Conditions of Sale prior to purchasing from our website.

When you purchase online from Easy Long Locks you agree to comply with and are bound by the terms and conditions below.

If you do not agree with our T & C’s please refrain from using the website.

General

Goods are sold on the understanding that they will be used for their intended purpose only.

No responsibility will be accepted by Easy Long Locks for trained or untrained personnel using or misusing goods and equipment supplied by Easy Long Locks.

Due to the lack of control we have over application and operation procedures for the use of application products, we do not accept any responsibility whatsoever for any damage or injury caused to third parties.  The purchaser must determine if the products are suitable for their particular requirements prior to application, and that all products are to be used for professional use only.

We do not accept any responsibility for hair that has been coloured or altered in any way after purchase. The hair we stock has already been through extensive colouring/bleaching processes therefore this is done at your own risk.

Stock is allocated on a ‘first-come-first-served’ basis and we do not guarantee the availability of any item.

We reserve the right to decline, reject or similarly cancel any order or part order without notice and refund any payment in full.

We take special care to show correct sizes and specifications and such descriptions and specifications, whist given as a guide, are subject to alteration by us without notice, all colours are as near as can be displayed on a computer monitor.

All prices are correct at time of publication, Easy Long Locks reserves the right to change, alter or amend any price at any time without notice.

Should a product price decrease since an original purchase, contractually we are not obligated to refund the difference. Similarly, should an increase occur prior to purchase, we are not obligated to sell at the previous lower price.

Returns & Faults

Please note that our hair is hand stitched in Northern Ireland and comes with our Easy Long Locks Quality Guarantee, though as this product is custom made, it is not eligible for returns, unless faulty.

As per the Distance Selling Regulations, all other unsuitable items may be returned to Easy Long Locks, through our 14 day money back return or exchange policy.

To return items for a refund or exchange you must email us at info@easylonglocks.com to let us know of your intent to return.

All products returned for refund or exchange must be in the original packaging – unopened and unused.

All postage costs must be paid by the buyer for the return of items and we recommend the postage is suitably insured, we are not responsible for any packages that are not received.

Complaints

In the unlikely event you have a problem with one of our products, or our services, please simply contact us through our contact us page.